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Overview
Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and have all tags, accessories that was included upon purchase.
Refunds for returned items are subject to a 15% restocking fee.
Several types of goods are exempt from being returned. Personalized or custom items, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase or invoice.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
To initiate a return, please send us an email at returns@endeavourcollective.store. We will send you the return address and a unique authorization number that must be included with item(s).
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
Late or missing refunds
If 7-10 business days have passed and you haven’t received a refund, please contact your banking institution or credit card issuer to ensure payment or credit has not been received. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@endeavourcollective.store with your order number and customer name.
Sale items
Only regular priced items may be refunded. Sale or clearance items are final sale and cannot be refunded or exchanged.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at returns@endeavourcollective.store to initiate an exchange. We will send you the return address and a unique authorization number that must be included with item(s).
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We encourage you to utilize a shipping method that include tracking information and also insurance for items purchased over $100.00.
Need help?
Please contact us at returns@endeavourcollective.store for questions related to refunds and returns.
